Corrado Monti, Luca Maria Aiello, Gianmarco De Francisci Morales, Francesco Bonchi
Scientific Reports 12 (1), October 2022 (Nature Publishing Group)
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Language encodes the social processes behind persuasion and disagreement. Drawing from Habermas’ theory of communicative action, this study uses natural language processing to model how intent and tone influence opinion change in online debates. The results show that expressions of knowledge, empathy, and similarity are most effective at fostering change, revealing how communicative structure mediates social learning in digital spaces.